Thank you for shopping at Usintech.my. We value your satisfaction and strive to provide the best products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below for detailed information on the process.
- Return Eligibility
a) Products Eligible for Return: We accept returns for products within 14 days of the delivery date. To be eligible for a return, the product must be in its original condition, unused, undamaged, and in the original packaging.
b) Non-Returnable Items: Some items are non-returnable for hygiene or safety reasons, such as opened software, headphones, or personal care products, unless they are defective or damaged.
- Return Process
a) Initiate the Return: To initiate a return, please contact our customer support team within the specified return period. Provide your order details and the reason for the return.
b) Return Authorization: Our customer support team will review your request and provide you with a return authorization if your request is eligible.
c) Packaging: Please ensure the product is securely packaged to prevent damage during the return shipping process.
d) Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect product sent by us.
e) Refund or Exchange: Upon receiving the returned product and inspecting it for eligibility, we will process either a refund or an exchange, depending on your preference and product availability.
- Refund Policy
a) Refund Timeline: Refunds are typically processed within [number] business days of receiving the returned item. The actual time it takes for the refund to appear in your account may vary based on your payment provider.
b) Refund Amount: The refund amount will be the purchase price of the returned product minus any applicable shipping charges and restocking fees (if applicable).
c) Partial Refunds: In some cases, partial refunds may be issued if the returned product is not in its original condition or missing parts.
- Damaged or Defective Products
a) If you receive a damaged or defective product, please contact us immediately with a description and clear images of the issue. We will arrange for a replacement or refund, depending on your preference and product availability.
- Order Cancellation
a) Order cancellation requests can only be accommodated before the order is processed for shipment. Please contact us as soon as possible if you wish to cancel your order.
- Contact Us
If you have any questions, concerns, or requests related to our Return and Refund Policy, please contact us at +6011 1300 7250.
By making a purchase on Usintech.my, you agree to comply with and be bound by the terms of this policy. We appreciate your trust in us and will do our best to ensure a satisfactory resolution to any issues related to returns or refunds.