Thank you for choosing Usintech.my for your laptop, computer, and gaming console needs. We are committed to providing you with a seamless and efficient shopping experience. This Shipping and Fulfillment Policy outlines the procedures we follow to process and deliver your orders.
- Order Processing Time
a) Upon placing an order on Usintech.my, please allow 2 business days for order processing. During this time, we verify the order details, product availability, and complete any necessary preparations for shipment.
b) Business days exclude weekends and public holidays.
- Shipping Methods and Delivery
a) Shipping Options: We offer a range of shipping options to accommodate your preferences and location. During the checkout process, you will be presented with the available shipping methods and corresponding delivery timeframes.
b) Estimated Delivery Times: The estimated delivery times are provided based on the shipping method chosen and the destination address. Please note that these are estimates and not guarantees.
c) Shipping Restrictions: Some products may have specific shipping restrictions based on their nature, destination, or regulations. If an item cannot be shipped to your location, you will be notified during the checkout process.
d) Shipment Tracking: Once your order is shipped, we will provide you with a tracking number to monitor the delivery status. You can use this information to track your package through the shipping carrier’s website.
e) Delayed Delivery: While we make every effort to ensure timely delivery, delays may occur due to unforeseen circumstances or issues beyond our control. In such cases, we will communicate promptly and work to resolve the matter.
- Shipping Charges
a) Shipping costs are calculated based on the chosen shipping method, the destination address, and the weight/dimensions of the ordered items.
b) Shipping charges will be displayed during the checkout process, allowing you to review the total cost before confirming your order.
c) For certain promotions or order values above a specific threshold, we may offer free shipping. The eligibility criteria for free shipping will be clearly stated during the promotion period.
- Partial Shipment
In some cases, if an order includes multiple products, they may be shipped separately due to availability or logistical reasons. In such instances, you will receive separate shipping notifications and tracking numbers for each shipment.
- Order Status and Communication
a) You can track the status of your order through your Usintech.my account or by using the provided tracking number on the shipping carrier’s website.
b) We will keep you informed about your order status through email notifications, including order confirmation, shipment tracking, and delivery updates.
- Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. Usintech.my will not be responsible for delays or undelivered orders caused by incorrect or incomplete address information.
- Contact Us
If you have any questions, concerns, or requests related to our Shipping and Fulfillment Policy, please contact us at +6011 1300 7250.
By placing an order on Usintech.my, you agree to comply with and be bound by the terms of this policy. We are dedicated to delivering your orders in a timely and reliable manner, and we appreciate your trust in us for your technology needs.